Cancellation and refund policy

Effective Date: December 01, 2025 

• How: You can cancel your booking through the Travelooms website (Bookings & Trips > Cancel & Refund > Confirm Cancellation & Refund). You may also cancel by contacting 013 3585 5500 or [email protected]. 
• Refund: If eligible, refunds are processed within 7-10 working days, depending on your payment method. The refund will be sent through the same channel that the user has used for payment. 
• Provider-Specific Policies: Each provider (hotel/property/partner) has its own cancellation policy. Refund eligibility—full, partial, or no refunds—depends on the cancellation request date. Please check the hotel’s “Things To Know” section on the hotel page during booking to understand the terms before making a reservation. 
• Refund Processing Fee: A 2.5% Refund processing fee will be deducted from the refundable amount. 
• Provider/Travelooms-Initiated Cancellations: If the provider (hotel/property) or Travelooms cancels your booking, you will receive a 100% refund of the amount you paid, and no refund processing fee will be deducted.