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    • Privacy Policy

    Effective Date: December 01, 2025 

     

    At Travelooms, we respect your privacy and are committed to keeping your personal information safe. This policy is here to explain, in simple terms, what information we collect, why we collect it, and how we use it to improve your experience when you visit our website (www.travelooms.com), or book accommodations and related services through our platform.

     

    We believe in transparency, so we’ll also share how we protect your data and what rights you have when it comes to your personal information. If you ever have any questions, we're just a message away! 

     

    Your trust is important to us, and we’re here to ensure your journey with Travelooms is safe and secure.

     

    Introduction 

    In this privacy policy, when we say "Travelooms," "we," "us," or "our," we’re referring to Travelooms (Pvt) Ltd, a company proudly registered in Bangladesh. 

     

    This Privacy Policy applies to anyone who interacts with us about our products and services (“you”, “your”), whether through our website, email, phone, or other channels. If needed, we’ll provide extra privacy notices for specific interactions. 

     

    By continuing to use our services, you agree to the way we collect, use, and protect your data as described here.

     

    1. Information We Collect

    We collect various types of information to provide and improve our services. Here’s what we gather and why: 

     

    1.1 Personal Information 

    • Identification Data: Full name, email address, phone number, and address (to process bookings and communicate with you).
    • Payment Information: Credit/debit card details, bkash, nagad, or other payment methods (processed securely via third-party gateways sslcommerz, bkash and nagad). 

    1.2 Account Information 

    • Credentials: Email/Phone and encrypted password (to secure your account).
    • Preferences: Travel interests, preferred destinations, or saved searches (to personalize your experience).

    1.3 Booking Information

    • Travel Details: Check-in/check-out dates, hotel or property selections, guest count, and special requests (e.g., extra bed needs, accessibility needs).
    • History: Past bookings and cancellations (to manage your travel plans). 

    1.4 User-Generated Content 

    • Feedback: Reviews, ratings, or comments about properties (to share with the community). 

    1.5 Technical Information 

    • Device Data: IP address, browser type, operating system, and device identifiers (to optimize the Platform). 
    • Usage Data: Pages visited, time spent, and clicks (to analyze trends and improve functionality). 
    • Cookies: Small data files stored on your device (see Section 6 for details). 

    1.6 Host and Partner Information 

    • Business Details: Property name, address, contact info, property info, images, and videos (for listings and partnerships). 
    • Payout Info: Bank account or payment details (to process earnings). 

    1.7 Optional Information 

    • Social Login: Data from linked accounts (e.g., Google, Facebook) if you choose single sign-on. 
    • Surveys: Responses to optional questionnaires or promotional sign-ups.

     

    2. How We Collect Information 

    We gather information in three main ways: 

     

    2.1 Directly from You 

    • When you create an account, book a stay, list a property, or contact our support team. 

    2.2 Automatically 

    • Through cookies, web beacons, and analytics tools as you interact with the Platform. 
    • Examples: Tracking page views via Google Analytics or session data via server logs. 

    2.3 From Third Parties 

    • Hotels/Partners: Booking confirmations or guest details shared by properties.
    • Social Media: Profile data if you log in via a third-party platform.

     

    3. How We Use Your Information 

    We use your data to deliver a smooth travel experience and maintain a secure Platform. Here’s how: 

     

    3.1 Core Services 

    • Process and confirm bookings, issue invoices, and manage cancellations or refunds. 
    • Match you with properties based on your preferences and search history. 

    3.2 Communication 

    • Send booking confirmations, travel reminders, and updates (e.g., check-in instructions). 
    • Respond to inquiries via email, chat, or phone. 

    3.3 Personalization 

    • Recommend hotels, destinations, or deals tailored to your interests. 
    • Display relevant content based on your location or past bookings. 

    3.4 Marketing 

    • Share promotional offers, discounts, or newsletters (only with your consent).  
    • Invite you to loyalty programs or special events. 

    3.5 Safety and Security 

    • Verify identities to prevent fraud or unauthorized access. 
    • Monitor Platform activity for suspicious behavior. 

    3.6 Legal Compliance 

    • Retain records for tax, audit, or regulatory purposes. 
    • Respond to lawful requests from government authorities. 

     

    4. How We Share Your Information 

    We only share your data when necessary and with trusted parties. Here’s who may receive it: 

     

    4.1 Hotels and Property Partners 

    • Guest name, and booking specifics (to fulfill your reservation). 

    4.2 Service Providers

    • Third-party vendors (e.g., cloud hosting, payment processors, email & sms services) bound by confidentiality agreements. 

    4.3 Legal Authorities 

    • When required by law, court order, or to protect Travelooms’ rights and safety. 

    4.4 Business Transfers 

    • In the event of a merger, acquisition, or sale, your data may be transferred (with prior notice). 

    4.5 No Selling 

    • We do not sell your personal information to third parties for their own marketing purposes. 

     

    5. Cookies and Tracking Technologies 

     

    5.1 Purpose 

    • Cookies help us improve your experience, and analyze usage. 

    5.2 Types

    • Essential Cookies: Enable core functions (e.g., login, booking). 
    • Analytics Cookies: Track how you use the Platform (e.g., page views). 

    5.3 Control

    • Manage preferences through our Cookie Consent tool or account settings.
    • Disable non-essential cookies without affecting basic functionality.

     

    6. Data Security 

     

    6.1 Measures 

    • Encryption: Using industry-standard encryption (e.g., SSL/TLS) for data transmission and storage. 
    • Access Control: Restricted to authorized personnel only. 
    • Audits: Conducting regular security reviews and updates to our systems. 

    6.2 Limitations 

    • However, no system is 100% secure. In the event of a data breach, we will notify affected users and take steps to mitigate harm, as required by law. 

     

    7. Your Rights 

    You have control over your data. Depending on your location, these rights may include: 

     

    7.1 Universal Rights 

    • Access: View your data via your Travelooms account dashboard. 
    • Correction: Update inaccurate details (e.g., email, name etc.). 
    • Deletion: Request account closure and data removal (subject to legal retention). 
    • Opt-Out: Unsubscribe from marketing emails. 

    7.2 How to Exercise 

    • Submit requests at [email protected]. We’ll respond within 3-7 working days (or as required by law). 

     

    8. Third-Party Links 

    • Our Platform may link to external sites (e.g., hotel pages, google map). These are not governed by this policy. Review their privacy practices independently. 

     

    9. Data Retention 

    • Active accounts: Data retained as long as the account exists. 
    • Bookings: Kept for 7 years (for tax/audit purposes). 
    • Inactive accounts: Deleted after 4 years of inactivity (with prior notice). 
    • Post-retention, data may be anonymized for analytics. 

     

    10. Changes to This Policy 

    • We may update this policy to reflect legal, operational, or user feedback changes.
    • Significant updates will be communicated via email or notifications.
    • Check the “Effective Date” above for the latest version. 

     

    11. Contact Us